Frequently Asked Questions

1. What makes Novivra Global products different?

We focus on clean, quality-driven ingredients—no unnecessary fillers, no hype. Just thoughtfully formulated products designed to support your wellness journey and help you thrive from the inside out.

2. Where are your products made?

Our supplements are manufactured in FDA-registered, cGMP-certified facilities in the United States, using globally sourced ingredients. This ensures high standards for safety, quality, and consistency.

3. How long will it take to receive my order?

Processing Time

Orders are processed within 2–3 business days (excluding weekends and holidays).
You'll receive a confirmation email with tracking information once your order ships.

Shipping Times

Standard delivery typically takes 3–5 business days after processing.
Delivery times may vary based on carrier, weather, or peak seasonal demand.

Shipping Fees

Shipping rates are calculated and displayed at checkout based on order size, destination, and current promotions.
Free shipping may be offered during promotions or on orders above a set threshold (when applicable).

Lost or Delayed Packages

If your order appears delayed or lost, please contact us at support@novivraglobal.com, and we’ll work with the carrier to assist.

4. Do you offer international shipping?

At this time, we ship within the United States only. We're actively evaluating international shipping options and look forward to expanding globally in the future.

5. Can I return or exchange a product?

Due to the nature of wellness and personal care products, we’re unable to accept returns.

If your order arrives damaged, defective, or incorrect, please contact us at support@novivraglobal.com within 7 days of delivery with your order details and photos, and we'll work quickly to make it right.

Replacement or refund decisions are made on a case-by-case basis once the issue is reviewed. When applicable, approved replacements or refunds require items to be unused and in original packaging.

6. Are your supplements vegetarian or non-GMO?

Many of our formulations are vegetarian and non-GMO. Specific dietary attributes, certifications, and ingredient details vary by product, so we recommend reviewing each product page for the most accurate and up-to-date information.

We're committed to transparency and work with manufacturing partners who follow FDA regulations and industry best practices for labeling and quality.